SHIPPING, RETURNS & CANCELLATIONS

Shipping Policy

Shipping usually takes 3-5 business days. Shipping is free for orders over $40, orders under $40 a $7.95 shipping fee will apply. It typically takes 24-48 hours for tracking information to become available through USPS. If you make a mistake when placing your order you can change your shipping address, please contact Ti10up shipping within 24 hours of placing the order. Once the order has been processed, it CANNOT be changed. If you have not received your package, contact your local post office. Give them the tracking number so that they can locate the package. If your package says “delivered” but you are not in possession of the package, please contact your local post office. They are able to locate packages for up to 30 days using the tracking number you are provided with.

 

Return & Exchange Policy

Due to the nature of our products, we do not accept returns nor do we offer refunds. If the product arrives damaged, the customer will be sent out a replacement product. 

 

 

Order Cancellation 

We are only able to cancel orders that have not yet been processed. If you would like to cancel an order please do so within 24 hours of placing the order. To cancel your order please email Ti10up with your name and order number so that your order can be cancelled and you can be refunded. Once it has been processed it will be shipped. If your order has already been processed and shipped do not open the package and send it back for a full refund.